Aktuelle Meldungen und Informationen aus den Schlössern, Gärten und Seen der Bayerischen Schlösserverwaltung:

COVID-19 / General information and FAQs

In the majority of our houses, the obligation to wear masks is lifted. However, in some sights, especially those with large numbers of visitors or confined spaces, it is still mandatory to wear a mask to protect staff. This is necessary due to the specific risk assessment on site.

Details can be found on the respective sights pages. Children and young people between the ages of six and 16 only need to wear a medical face mask.

Visitors without the appropriate mask must unfortunately be refused entry; this also applies if a medical certificate is presented.

Children up to their sixth birthday are exempt from the mask requirement.


No reservations are required. However, for some of our sights with guided tours, visitors have the option of booking online in advance via our reservation website (maximum 7 days in advance; booking deadline for the next day is always 5 pm).

We kindly ask tour operators etc. to contact our responsible external administrative office for a reservation.


Frequently asked questions

Will my season ticket etc. be valid for longer?

The validity of the annual season tickets and ‘Königsschlösser’ combination tickets has been extended as follows because of the COVID-19 closure:

Annual tickets and combination tickets due to expire between 14 March 2020 and 31 October 2021 are valid until 30 June 2022.

Our cash desk staff have been informed accordingly; it is not necessary to exchange the tickets.

 

Does my season ticket etc. mean I don’t have to wait?

Basically no: Because of the various access systems or allocation to a guided tour, it is unfortunately necessary in most houses for you to have a corresponding free ticket issued at the ticket office even if you are the holder of an annual season ticket, a 14-day ticket or a ‘Königsschlösser’ combination ticket.
Exceptions are Neuschwanstein Castle and the Nymphenburg Palace complex. Here, for example, annual season ticket holders can book their free tickets online:
Online tickets for Neuschwanstein Castle | Ticket shop Nymphenburg Palace

For Neuschwanstein Castle the group sizes had to be significantly reduced due to hygiene regulations. We recommend that you reserve your tickets in good time for your desired date at the ticket centre in Hohenschwangau. Otherwise, a visit may not be possible.

Please note that no separate contingents are held for holders of an annual season ticket, a 14-day ticket or a "Königsschlösser" combination ticket and a free ticket can only be issued as long as tickets are available.

 

Are group visits and private tours possible?

Group visits are possible in principle; please enquire with the responsible external administrative office.

In some of our houses we offer the possibility to book private guided tours for groups (adults or children).

Private tours with your own guide are only permitted in the following palaces:
Munich Residence, Schleißheim New Palace
Please contact the respective external administrative office for details.

 


 
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