Aktuelle Meldungen und Informationen aus den Schlössern, Gärten und Seen der Bayerischen Schlösserverwaltung:

General information and FAQs for visiting our sights during the restrictions due to COVID-19

 

External link to the poster showing the official hygiene and conduct rules (PDF)

For a visit to our sights, the 3G rule applies if the 7-day incidence determined by the competent district administration authority is above 35, i.e. all visitors must either be

  • vaccinated against Covid-19
    (with a vaccine authorised in the EU),

  • recovered from Covid-19 or

  • tested negative.
    Proof of a negative PCR test (maximum 48 hours old) or rapid antigen tests / self-tests under supervision (maximum 24 hours old) must be BROUGHT ALONG.
    No tests will be offered or proof issued on site!
    Children up to their sixth birthday, pupils who are subject to regular testing as part of their school attendance and children not yet enrolled in school are exempt from compulsory testing.

You will need to bring appropriate proof (written or electronic).

In our FAQ under the first point "Which sights are open / closed?" we inform you which of our properties are currently open.

 

Online reservation

No reservations are required. However, for some of our sights with guided tours, visitors have the option of booking online in advance via our reservation website (maximum 7 days in advance; booking deadline for the next day is always 5 pm). We kindly ask tour operators etc. to contact our responsible external administrative office for a reservation.

Tickets for Neuschwanstein Castle are only available online at: www.hohenschwangau.de

To ensure neither our guests nor our staff are endangered by COVID-19, we’ve prepared a health and hygiene concept for each of our properties involving specific measures and defining which rooms can be safely accessed.

 

Frequently asked questions

Which sights are open / closed?

 

Ansbach
 

Open; reservation possible but not required

 

Aschaffenburg
 

Open; no reservation required

 
 

Open; no reservation required

 
 

Closed until further notice


Bamberg
 

Open; no reservation required

 

 

Memmelsdorf (near Bamberg)
 

Open; no reservation required

 

Bayreuth
 

Open; no reservation required

 
 

Open; reservation possible but not required

 
 

Closed until further notice

 

Eckersdorf/Donndorf (near Bayreuth)
 

Open; no reservation required

 

 

Sanspareil/Wonsees (near Bayreuth)
 

Closed until further notice


Burghausen
 

Open; no reservation required

 

Cadolzburg
 

Open; no reservation required

 

Coburg
 

Open; reservation possible, but not required

 

 

Rödental (near Coburg)
 

Closed until further notice


Dachau
 

Open; no reservation required


Donaustauf
 

Open; no reservation required

 

Eichstätt
 

Open; no reservation required

 

Ellingen
 

Open; reservation possible but not required

 

Feldafing / Starnberger See
 

Open; no reservation required

 

Herrenchiemsee Island / Chiemsee
 

Open; reservation recommended (The group size for the guided tours and the number of available tickets are currently significantly reduced.)

 
 

Open; no reservation required

 
 

Open; no reservation required

 
 

Closed until further notice


Höchstädt
 

Open; no reservation required

 

Holzhausen / Ammersee
 

Closed until further notice

 

Kelheim
 

Open; no reservation required

 

Kempten
 

Open; no reservation required

 

Königssee
 

Closed until further notice

 

Kulmbach
 

Open; no reservation required

 

Landshut
 

Open; no reservation required

 
 

Currently closed due to construction work


Linderhof
 

Open; reservation possible, but not required

 

Ludwigsstadt
 

Open; no reservation required

 

Munich
 

Open; no reservation required

 
 

Closed due to construction work

 
 

Open; no reservation required

 
 

Closed until further notice

 
 

Open; no reservation required

 
 

Open; no reservation required

 
 

Open; no reservation required

 

 
 

Closed until further notice

 

Neuburg/Donau
 

Closed for construction work until the end of October 2021

 

Neuschwanstein
 

Open; tickets for Neuschwanstein Castle are only available online at: www.hohenschwangau.de

 

Nuremberg
 

Open; no reservation required

 
 

Closed until further notice


Riedenburg (Altmühltal)
 

Open; no reservation required

 

Schachen
 

Closed until further notice


Schleißheim
 

Open; no reservation required

 
 

Open; no reservation required

 
 

Open; no reservation required

 

Schnaittach
 

Open; no reservation required

 

Veitshöchheim
 

Closed until further notice


Würzburg
 

Open; no reservation required

 
 

Guided tours at Marienberg Fortress can take place at present; reservation is required.

 
 

Closed until further notice

What form will visits to a palace or castle take?

The following houses – if open – are only accessible with a guided tour:
Neuschwanstein Castle, Herrenchiemsee New Palace, Linderhof Palace, Seehof Palace in Memmelsdorf near Bamberg, Ehrenburg Palace in Coburg, Kempten Residence, Lauenstein Castle in Ludwigsstadt, Casino on Rose Island/Starnberger See, Rothenberg Fortress Ruins near Schnaittach.
Please note that the group sizes had to be significantly reduced due to hygiene regulations.

All other sights – if open – are accessible to visitors without a guided tour; visitor numbers are also severely limited here. Unfortunately, guided tours and group visits are generally not possible in these houses.

Please expect waiting times and restrictions in all properties, such as altered routes or room closures. You can find more detailed information on the websites of the respective houses.

 

Can everything be seen as usual?

In order to avoid bottlenecks and be able to open some properties at all, it has generally been necessary to change the routes round the palaces. There will be one-way systems; dead ends and very small rooms will be blocked off. We’ve made every effort to ensure that the main rooms in every place will be accessible. Where interactive stations were a regular feature, most of them have been removed, otherwise they are being regularly cleaned.

 

Are there any restrictions/capacity limits?

For a visit to our sights, the 3G rule applies if the 7-day incidence determined by the competent district administration authority is above 35, i.e. all visitors must either be vaccinated against Covid-19, recovered from Covid-19 or tested negative.

Anyone who has had contact with a person infected with COVID-19 during the 14 days prior to a planned visit, or who feels unwell, is requested not to visit.

The maximum permitted number of visitors per day and the group sizes for guided tours are based on the applicable legal regulations. This and the social distancing rule, which it is essential to observe, may result in waiting times in the entrance area, at the cash desks or at individual points during your tour of the rooms. It may sometimes not even be possible to visit on the day you want. We would therefore ask for your understanding and your active participation in observing social distancing, for the safety of everyone.

 

Must I provide my contact details?

Yes, the Palace Administration is obliged to take down the contact data of the visitors, in order to enable the health authorities to follow infection chains.

It will help us admit visitors more rapidly if you could print out and complete our registration form beforehand.

The data are stored for a month and then destroyed.

Further information on data protection can be found here.

 

Must I wear a mask?

All visitors aged 6 and over must wear a medical face mask indoors.

Visitors without the appropriate mask must unfortunately be refused entry; this also applies if a medical certificate is presented.

 

Do I need a negative Corona test?

For a visit to our sights, the 3G rule applies if the 7-day incidence determined by the competent district administration authority is above 35, i.e. all visitors must either be

  • vaccinated against Covid-19
    (with a vaccine authorised in the EU),

  • recovered from Covid-19 or

  • tested negative.
    Proof of a negative PCR test (maximum 48 hours old) or rapid antigen tests / self-tests under supervision (maximum 24 hours old) must be BROUGHT ALONG.
    No tests will be offered or proof issued on site!
    Children up to their sixth birthday, pupils who are subject to regular testing as part of their school attendance and children not yet enrolled in school are exempt from compulsory testing.

You will need to bring appropriate proof (written or electronic).

 

 

Can large bags etc. be handed in at the cloakroom?

Only a very limited number of jackets and larger bags can currently be left in lockers or cloakrooms. Please therefore try and make sure any bag you bring with you is no larger than DIN A4 size.

 

Are the opening times the same as before?

Yes, the normal opening times still apply.

 

Are the admission charges the same as before?

The normal admission charges will basically still apply.

 

How do I get my ticket?

You will usually have to get your entrance ticket at the relevant cash desk. You can pay in cash, and payment by card is possible in most places.

Tickets for Neuschwanstein Castle:

Tickets for Neuschwanstein Castle are sold exclusively online:
www.ticket-center-hohenschwangau.de (booking fee 2.50 euros)

Note for families to book online: Children need their own ticket (free ticket, booking fee 2.50 euros) to enter the castle. Please take this into account when booking online.

 

Will my season ticket etc. be valid for longer?

The validity of the annual season tickets and ‘Königsschlösser’ combination tickets will be extended as follows because of the COVID-19 closure:

Annual tickets and combination tickets due to expire between 14 March 2020 and 31 October 2021 are valid until 30 June 2022.

Our cash desk staff have been informed accordingly; it is not necessary to exchange the tickets.

 

Does my season ticket etc. mean I don’t have to wait?

No. Because of the various access systems or allocation to a guided tour, even if you have an annual season ticket, a 14-day ticket or a ‘Königsschlösser’ combination ticket, you will still unfortunately have to get the corresponding free ticket at the cash desk.

Please note that no separate contingents are held for holders of an annual season ticket, a 14-day ticket or a "Königsschlösser" combination ticket and a free ticket can only be issued as long as tickets are available.

For Neuschwanstein Castle the group sizes had to be significantly reduced due to hygiene regulations. We recommend that you reserve your tickets in good time for your desired date at the ticket centre in Hohenschwangau. Otherwise, a visit may not be possible.

 

Will media guides be available?

The multimedia facilities will only be available to a very limited extent. The devices will of course be regularly cleaned; it is however also up to visitors whether they choose to use them.

 

Are group visits and private tours possible?

Group visits are possible in principle, but only in small groups due to the applicable distance and hygiene regulations (the size of the group depends on the spatial conditions and the hygiene concept in the respective house); please enquire with the responsible external administrative office.

In some of our houses we offer the possibility to book private guided tours for groups (adults or children).

Private tours with your own guide are only permitted in the following palaces:
Munich Residence, Schleißheim New Palace
Please contact the respective external administrative office for details.

 

Are the restaurants on site open?

Please contact the relevant restaurant to find out if and when it is open.


 
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